Feb 042013

Whether accessed via a smartphone, tablet or laptop computer, your website is a powerful branding tool that speaks volumes to prospects and residents alike. Lenders, too, visit websites to check out all aspects of specific apartment communities in the portfolio, as well as the owner’s web page. The sophistication of your graphic design and photography and how you portray amenities, lifestyle and resident services are key.

So are speed, ease of navigation and, interestingly, neighborhood data that can help lenders form a long-term view of a particular asset. Due diligence will also include a look at what comes up during Google web searches and what sort of comments have been posted on apartment rating sites. It may start with an evaluation of your web presence, but lenders are also increasingly looking at the overall technology picture when making decisions.

Simply put, they are more willing to take a risk on those operators that have embraced technology. Is your team working smarter—not harder? The apartment owner with a robust platform has more time and money to spend on the asset. This competitive edge translates into greater operational efficiencies, better maintained and higher-quality apartment assets, and the ability to reduce operating expenses—all of which result in your on-site teams having more time to lease apartments and find other revenue streams.

The February 2013 issue of MHN includes a special focus on finance. Energy-efficient retrofits have been taking place for quite some time, but the lending community has been slow to recognize projected boosts to NOI resulting from energy-saving measures not yet implemented.

Executive Editor Keat Foong takes a look at how private institutions are beginning to change their thinking on this matter (“Green Bucks,” page 34).

And don’t miss MHN’s capital markets update (“Finance Feature,” page 19), risk management report (“Property Management,” page 23) and research compiled by Senior Associate Editor Michael Ratliff and Research Editor Jack Kern (“Top Mortgage Banking Firms,” page 18). We also invite you to tune in to MHN Radio with Michael and Jack for a detailed look at the changing nature of mortgage banking, as well as the challenges and opportunities the apartment industry is likely to face in 2013.


  3 Responses to “‘Editor’s Notebook’ with Diana Mosher: Connecting with Lenders Online”

  1. Diana,

    I am so very excited to see you pick up this discussion. Our experience at NWP serving almost 6000 properties each month – nationwide – leads me to state: There is no doubt that the emergence of lender interest has reached a definitive tipping point as it regards technology driven issues that enhance the disciplines of energy management, utility cost recovery, and back office (think cash) efficiency. Lenders that I personally speak with are becoming more diligent in their review upon the nature and adoption of technology as a key indicator to the likelihood that the assets they invest in MUST be soon on this path or the resulting investment (asset) will struggle.

  2. Diana,

    Residents are searching differently now and current residents are using the homepage to connect with the property they live in more than ever. The website must stay up with the changing demographics and give them new ways to connect to the office.

    Paul Hinski

  3. “The apartment owner with a robust platform has more time and money to spend on the asset.” I couldn’t agree more. At SyndicIT Services, we encounter these advantages daily as customers adopt our digital document management and automated workflow platform for multihousing in order to digitize all of their critical business records, and automate repetive daily practices like document approvals. Properties that take advantage of these services gain increased operational efficiency across their entire portfolio, as well as the ability to easily share critical documents with residents, lenders, and business partners. Digitizing and centralizing property records is a simple step in the right direction towards gaining this competitve edge.

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