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NAA Exhibitors ScentAir and Beaulieu Demonstrate the Role of Scent Management in the Apartment Business

 We know that the smell of baking cookies can make a house more attractive to prospective buyers. So why not apply the same principle to rent apartments—or to keep residents from moving elsewhere when their leases are up?

There is a growing body of research on the sense of smell to affect consumer responses.

According to The Scent Marketing Institute, “scent can be highly effective in helping us distinguish
one product from another. It can trigger a memory or desire that
influences a purchase decision. Alternatively, scent can remind us of
pleasant associations, whether that is home, the beach or a meadow.
These associations help to create an environment in which we feel
comfortable… ‘at home.’ In a consumer setting this impacts our decision
to stay longer and consume more.”

Apartment marketers can select a familiar scent to appeal to a target demographic or create a totally signature identity for a portfolio properties. The marketing and branding possibilities are endless.

“The scent branding revolution has begun,” according to ScentAir, which demonstrated its ability to mimic a wide range of diverse scents at the NAA event in Las Vegas. For maximum effectiveness the scent needs to be just above the subconscious level. Delivery systems release fragrance without sprays, aerosols or heated oils.

ScentAir’s multifamily clients include Post Properties, Greystar, and Camden Property Trust.

Your brand’s signature fragrance in the club house is a good thing, but cooking and pets odors that linger after residents have moved out are not. Property owners and managers at the NAA event also stopped by Beaulieu of America for a look at its new Property Management Solutions program and exclusive Magic Fresh carpet treatment.

Magic Fresh helps extend the life of carpet in multifamily settings by reducing and eliminating common household odors like smoke, cooking, and pet odors. It’s a surface-active additive that relies on a proprietary salt-base compound similar to baking soda and is applied to Beaulieu carpet in liquid form as part of the finishing process. The Magic Fresh molecules bond to the carpet fibers and become a permanent part of the finished carpet, according to the manufacturer. Steam cleaning is reported not to reduce the effectiveness of the treatment.

This Magic Fresh carpet treatment was the company’s focus at the show. “The benefits to the multi-housing property manager or owner are huge,” commented Patricia Flavin, Senior VP of Marketing. “This makes carpet an even more practical flooring choice, especially for pet-friendly properties.” Beaulieu conducted Magic Fresh demonstrations for visitors at the booth.

Beaulieu was also spreading the word about its Property Management Solutions program created as part of its new focus on the multffamily sector. This interest is fueled, according to Beaulieu executives, by the increasing demand for apartments as a result of the economy, growing immigrant populations, and changing demographics which are fueling a projected growth in the U.S of $1.1 trillion in new apartment buildings by 2030. Beaulieu says it intends to be a major floor covering brand serving this growing market.


 Greywater is Making a ‘Splash’ in Portland, Oregon

 It’s hard to ignore the fact that the affordable multi-housing sector frequently leads the way in green initiatives. In Portland, Oregon, for example, the work of Central City Concern (CCC), a non-profit affordable housing provider, has helped direct statewide regulatory change.

 

Commercial and residential buildings in Oregon are now allowed to use rainwater.

This change will result in significant savings for owners as well as low-income residents. It will also help conserve a precious resource. 

As CCC points out, the greatest challenge of a truly sustainable building is…  water independence. Its groundbreaking work has helped put Oregon in the top tier nationally among a handful of states with progressive
water regulations.

A water- independent building harvests rainwater, and all of its
wastewater (greywater and also blackwater) for reuse. This eliminates both
the use of municipally supplied water and the outflow of stormwater and sewage
off the property.

CCC’s report, “Achieving Water Independence in Buildings,” explains water reuse
strategies and what current regulations allow. It was instrumental in seeking rainwater

and greywater
allowances in Oregon
and it may offer guidance for multi-housing 
developers in other states.

My mother has been living in Guadalajara, Mexico’s second largest city, for nine years. Family visits have provided an interesting glimpse into the 55+ expat demographic.

The Guadalajara area, including the lake-side towns of Chapala and Ajijic, have sizable and well-established American and Canadian communities. Other parts of Mexico are just as popular with retirees and new areas in Baja California and beyond are being discovered all the time—offering developers new opportunities to capture a growing market.

But besides knowing how to form partnerships with local players, developers also need to understand to whom they’re appealing.

Just as Mexico offers a range of climates and housing options—from edgy, minimalist high-rises to sprawling colonial-style villas—the Americans who settle here have tremendously varied budgets, tastes, and lifestyles.

And they don’t all share the same view of what it means to be an expat.

Some Northerners seek gated communities where more English is spoken than Spanish. Others, like my mother, prefer total immersion and would rather shop for groceries at the Mexican Walmart than at the local American grocery store that caters to English speakers. One of my mother’s Canadian buddies has converted his home to multi-housing which he rents out to locals. He has also opened up a modest eatery on the ground floor, providing ample opportunity to practice his already excellent Spanish.

It doesn’t get any more authentic than that.

Whatever their financial circumstances or willingness to assimilate, all Northerners arrive in Mexico expecting more bang for their buck in terms of housing, healthcare, and golf (or whatever they do for fun).

It will be interesting to see the effect of the economic downturn on their migration patterns—and on the housing market in Mexico. According to my mother, the bargains are no longer plentiful in her area.

But the downturn on both sides of the border may create new opportunities to be explored. Will Americans who were once eager to buy a home in Mexico now be willing to rent an apartment instead? What about assisted care facilities? My understanding is that many Mexico-based Americans feel they need to move back home for this last stage of life. It would be less disruptive to simply move to a different building in the same community.

A new trend that’s taking off in Mexico is the gated walkable community… like Loreto Bay, an 8,000-acre Baja California community on the Sea of Cortés. Developer Loreto Bay Company has teamed with several partners including Citigroup Property Investors, FONATUR, the Mexican government’s tourism agency, and Duany Plater-Zyberk & Company. The project is being marketed to Americans looking for authentic Baja architecture… but with the comforts of an American mixed-use environment. And it’s green.

American developers now have local competition with big clout. Mexico’s largest developer HOMEX has its eye on the affluent American and Canadian Baby Boomer market and has created a new HXM Tourism Division to aggressively pursue it. This summer it unveiled plans to build Las Villas de Mexico, an ambitious project that will eventually be rolled out to 22 locations with private communities offering condominiums, townhouses and villas for those with deep pockets.

The marketing campaign is emphasizing, among other things, security (manned stations at entry points and 24-hour front desk coverage) and conveniences such as medical service center, supermarket, banking, and concierge—who stocks your residence with groceries and other items that you’ve already specified—as your plane is landing in Mexico.

Communites will be built at both beach and city destinations and all will feature regional architecture. There will also be an optional exchange program for those who want to swap residences in order to experience more than one Mexican locale.

Does it get any better than this? Is it Mexican enough?
That really depends on who you ask.

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